FreshScan: Food Expiration

FreshScan Support

Thanks for using FreshScan: Food Expiration. Answers to the common questions are below. If yours is not here, email gpmediacontact@gmail.com and include your iPhone model and iOS version.

Getting started

How do I scan a date?
Tap Scan Item, then point the camera at the printed date on the package. When FreshScan recognizes it, a card appears showing the full date and its type. Check it against the package, optionally type a name, and tap Save. The camera stays open so you can scan the next item straight away.

The camera did not find a date.
Try moving a little closer and holding steady, turn on the flashlight button for dark labels, or flatten a curved label with your hand. If it still will not lock, tap Enter date manually, or Take Photo and let the app read the still image.

The app read the wrong date.
Tap the date on the confirmation card to correct it before saving, or open the item later and change the date. Labels that include a packing, manufacturing or lot date next to the expiration date are the most common cause; the app tries to prefer the expiration date, but always check the card.

The card says "year not printed".
The label showed only a month and day. FreshScan placed it in the most likely year. If that is wrong, tap the date to change it.

A date like 03/04/27 could be read two ways.
When both readings are plausible, FreshScan shows both and you pick. To change which order the app prefers, go to Settings → Numeric dates.

Can I use FreshScan without giving camera access?
Yes. Choose Enter date manually, or Choose Photo to pick an existing picture. You can grant camera access later in iOS Settings → FreshScan.

Reminders

When do reminders arrive?
At 9:00 AM local time, a few days before the date and again on the day. FreshScan Pro lets you choose how many days ahead.

I am not receiving reminders.
Check iOS Settings → Notifications → FreshScan is allowed, and that Reminders is on inside the app's Settings. Reminders are local notifications, so no internet connection is needed. Focus modes and Scheduled Summary can delay them.

What is the red badge on the app icon?
The number of items due today or already past their date. Turn it off in the app's Settings → Badge.

FreshScan Pro

What does Pro include?
Unlimited items (free keeps up to 10 active items), adjustable reminder timing, and impact insights showing food used versus wasted.

How do I restore my subscription on a new phone?
Open Settings in the app and tap Restore Purchases, or tap Restore on the upgrade screen. Make sure you are signed in with the same Apple ID that bought the subscription.

How do I cancel?
Subscriptions are managed by Apple. Go to iOS Settings → your name → Subscriptions → FreshScan, or tap Manage Subscription in the app's Settings. Cancelling stops the next renewal; the current period stays active until it ends.

Can I get a refund?
Refunds are handled by Apple. Request one at https://reportaproblem.apple.com.

Privacy and data

Where is my data stored?
Only on your iPhone. FreshScan has no account, no server and no analytics. Read the full Privacy Policy.

How do I delete everything?
Settings → Delete All Data removes all items, photos, reminders and preferences. Deleting the app does the same.

Is my data backed up?
It is included in your normal iPhone backup (iCloud or computer). Restoring a backup restores your items and photos.

Requirements