Answers to the questions that come up most, and how to reach a person.
Email gpmediacontact@gmail.com and describe what you entered and what you expected. Screenshots help.
Please do not include patient information or anything covered by HIPAA. Nurse Pay is not a clinical tool and never asks for patient data.
Base pay is your hourly rate times paid hours. Differentials are added for the hours they apply to. Overtime is paid at your configured multiplier on top of a blended regular rate, so differentials are reflected in the overtime premium. Every component appears as its own line in the breakdown.
Estimates are gross, before taxes and deductions, unless you have entered an effective tax rate. Employers also differ in how they round hours, treat callback and on-call time, apply weekly versus daily overtime, and handle holidays. Adjust the pay rules under Advanced Pay Rules to match your employer.
Daily overtime after 8 or 12 hours, weekly overtime after 40 hours, a custom threshold, or none. Set this under Advanced Pay Rules. Pay periods recalculate with your current rules, so changing a rule updates past periods.
Nurse Pay never assumes so. Travel stipends are only non-taxable if you meet the requirements, including maintaining a tax home, and that is a decision for you and a tax professional. Stipends are shown separately and you choose whether they count toward an after-tax estimate.
Enter each offer, then select two and tap Compare. Nurse Pay shows the weekly package, contract total and effective hourly rate for each, and explains which pays more and why.
Open Settings inside Nurse Pay and tap Restore Purchases. Make sure you are signed in with the same Apple Account used for the original purchase.
Subscriptions are billed by Apple, not by us. On your iPhone open the Settings app, tap your name, then Subscriptions, and select Nurse Pay. Cancelling there stops the next renewal and you keep access until the current period ends.
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
On your iPhone only. Nurse Pay has no account system and no server.
Deleting the app removes everything it stored. You can also clear saved shifts and offers inside the app.
Nurse Pay supports Dynamic Type through the largest accessibility sizes, VoiceOver, and Dark Mode. If something is hard to read or reach, please say so in an email and it will be treated as a bug.